First National Bank
FNB call centres - the worst SLA's

I FINALLY received the the smart device from FNB on 11 Dec, with a Cell C sim to use with. Someone called me from FNB on my cell, I asked them to call me on my landline - that never happenned. I've been calling eversince & I just keep being given a different number to call everytime. I was told the sim would activate itself after 3 days, but its been more that 3 days & nothing has happenned. Today I got a call from Thulani Matotsane, I asked him to call my landline, he said he would do so shortly, but I'm again still waiting! FNB is a brilliant bank - but its call centre staff is letting it down big time with such poor SLA's & a very poor first time resolution rate! When you call - you have to hold forever till you hang up, its like the calls are being ignored! Also there is a question of when my account will be debited - as the contract just stated that date as the "Agreed date" it does not stipulate the date, this has not been confirmed with me. So from the look of things - I might have to brace myself for another run around! This is poor service at its highest level, when the Client has to always complain for something to be made right. Can you just not deliver good service?

Company: First National Bank
Country: South Africa
City: FNB Smart Device

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