Dial Direct Insurance
Bucks back canceled

Earlier this year I was informed that I would receive my Bucks back Bonus in 2014, for not claiming in 4 years. Today I called to ask exactly what the amount is and when I would be paid out. Then they informed me that there was a late payment and the bonus was restarted to 2017! Even after the account was caught up after. This happened because our salaries was paid late and thus a payment was late.

Really bog your head around this, I have recently been retrenched, so I was depending on this! I have always been a loyal customer with TWO ACCOUNTS! Just because of one small hiccup (which was shortly rectified) you nail met to the wall. Now you are forcing me to close both accounts.

Company: Dial Direct Insurance
Country: South Africa
City: Pretoria

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