Standard Bank
Standard bank not protecting customers from

I've had the unfortunate experience of having my Credit Card cloned. This was done at the same time cards were cloned from major fast food outlets by malicious software.

More can be read on the matter here:
[URL Removed]

When I noticed a flight being bought I notified the bank to stop my card. The transaction did go through though.
I've filled in a form sent to me by the call centre and mailed to on 1 November 2013. I've tried making contact with the division but to no avail. Today is the 11 December and I still do not know what will happen and if I'll be refunded. I understand that these matters should be dealt with within 21 work days.

If the banks cannot protect their clients from I suggest that we all stop using Credit Cards and close the accounts as the ease at which I was defrauded makes me wonder with every transaction where I swipe my card when I will be defrauded again.

Company: Standard Bank
Country: South Africa
City: Card

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