First National Bank
Incorrect interest rate & no feedback on complaint

I was contacted end of September to upgrade my gold credit card to a platinum credit card with a lower interest rate (17%). I accepted this offer. When I enquired about it on the 18th of Nov (as I wanted to consolidate a loan and rather put it on my credit card which has the lower interest rate) I discovered that I was still being charged the 21% which was incorrect. When I called, the agent I spoke to advised me that I should request for this to be rectified via e-mail which I did on the same day. I finally got an e-mail back on the 26th of Nov (take note of the time delay) and also only after my 2nd complaint to them with a case ID (1418768) to say it is being investigated. When I called to follow up on earlier last week, I was told that it is pending feedback till the 5th. Well today is the 9th and still no feedback. I've really had enough of this service. First I had problems with I bought I tablet through their "special deal" offer and now this. I can't believe they treat their customers like this. Busy looking at other banks to switch over my business as I really had enough now!

Company: First National Bank
Country: South Africa
City: Call centre

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