Standard Bank
Authentication system exposing customers to

Today I called in to the Standardbank telephone banking to reverse a debit that has gone off my account by mistake. The system requires me to enter my "CARD NUMBER" followed by my "PIN" to authenticate my profile. I did not enter and waited for the operator to pick up the phone. Thandi picked up (Florida-Constantia Park) and said that they could not assist me as I have to enter those details in the automated system. Goitsemang (employee no C28355247) was called in and my request was not granted. You keep on saying that we (customers) my must not provide this information to anyone as it exposes us to but now you have a system, implemented 4 November 2013, that is forcing us to enter this information in order for us to be assisted whilst you preach that we shouldn't do such. How can you come up with such a system when we (customers) are prone to so much, and risk? Instead of assisting us in combating this problem you are actively exposing us to it yourselves. Now you are actively tempting you employees to clone our cards and become the and not being accountable for your descrepencies.

Company: Standard Bank
Country: South Africa
City: 0860123000

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