Alexander Forbes Financial Services
BAD SERVICE! UNEXCEPTABLE!

I HAVE BEEN 'WORKING'WITH THE CALL CENTRE AGENTS FOR THE PAST MONTHS-AND HAVE BEEN FORCED TO CALL THEM 2X A DAY TO MAKE SURE MY CLAIM IS TENDED TO-ON 11NOV I PHONED THE CALL CENTRE AND WAS ADVISED "ALL IN ORDER", TRUSTING THIS I CALLED 13 DAYS LATER JUST TO MAKE SURE AND WAS THEN TOLD A ROT FORM WAS OUTSTANDING SINCE 6NOV?! WHY WAS I NOT ADVISED? I FOLLOWED UP WITH MY BROKER AND I MADE SURE ALL THE DOCUMENTS WAS RECEIVED - NO ONE BORTHER TO INFORM ME OR MY BROKER THAT FORMS WA OUTSTANDING!! ZANE MADE THE COMMENT TO MY BROKER "'WE ARE STILL WITHIN OUR TURNAROUND TIME SO IT'S FINE'" WELL IT IS NOT FINE! WHY DOES EVERYTHING HAVE TO BE DELAYED AND SLOW WITH ALEXANDER FORBES? EACH TIME I PHONE I RECEIVE DIFFERENT INFO, NONE INCLUDING THE TEAM LEADER Dorkin Luciano WILL DO THE EFFORT TO CALL ME EVEN ONCE TO TELL ME WHAT IS GOING ON AND WHY EVERYTHING IS TAKING SO LONG - I LEFT A COMPLAINT (2X) AND 'BONGI' CALLED ME AND UBRUPTLY SAID SOME ONE WILL CALL ME TO HELP -NO CALL RECEIVED, ONLY VUYO TOLD ME WHAT TO DO AND WAS ACTUALY ABLE TO GIVE ME SOME FEEDBACK-ZANE AND BENGY IS VERY UNHELPFUL! I AM SO HAPPYI DID NOT INVEST ANY FUNDS WITH A THIS FSP-VERY DISSAPOINTED! ACC DETAILS NEVER ASKED FOR! WHY

Company: Alexander Forbes Financial Services
Country: South Africa
City: Johannesburg

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