Nedbank
Absolute poor service

On 12 Nov I registered a claim with Nedbank. The advisor said that they will phone me in an hour as they have high volumes of calls at the moment. On the 13th I followed up (as I haven't been contacted) and asked for a service provider (SP1) who I trust and also, who is a panel member of Nedbank. The advisor said there won't be any problem. Later the day I got a call from another service provider (SP2) confirming they received an instruction. I then phoned Nedbank and asked to cancel SP2 and again asked for SP1. Nedbank promised they will proceed accordingly and send a new instruction to SP1. On the 18th SP1 still haven't received the new instruction. I then arranged for a quote myself. On the 20th SP1 supplied me with a quote. I contacted Nedbank and spoke to my claims advisor, Takani for the first time since registering the claim and asked for authorization of the quote before giving the instruction for the repairs. Takani asked that I don't send her the quote but to rather send it to a general email, but promised that she would give me auth by COB that day. Until today no feedback; however I did received a sms to confirm SP2's appointment again. Absolute poor service!!

Company: Nedbank
Country: South Africa
City: Insurance

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