Nedbank
Insurance division under-delivery

Yesterday I received a mass distributed SMS from Nedbank promoting their insurance services. I replies 'YES' to be called back. Later in the day I received a phone call from an annoying call centre agent. After about a minute of chatting the telephone line dropped due to general poor cellular network connectivity/capacity in SA. The blighter hadn't bothered calling me back. Nedbank has all my details - I've banked with them for more than a decade!

Why does Nedbank punt their services, especially at a time when I might have actually considered utilising those, and then doesn't even bother to follow up after the technical glitch?

If Nedbank Insurance division does catch a wake-up after reading this report it's my instruction that Nedbank will not have a bottom rung noodle from the call centre call me. Have a professional call me.

Company: Nedbank
Country: South Africa
City: Call Centre

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