Discovery Card
Incorrect debit orde

Hi,

I applied for a discovery card and have had the worst service from Discovery Card.

On the initial application I stated the debit order to be loaded for the 1st of the month.
Discovery decided to load the 17th of each month,

It's been 4 months and they are not Ble to fix my debit order.

I called discovery yesterday to confirm that my debit order will be taken last night and the agent confirmed that it was loaded and confirmed the amount. This morning I checked my account and the debit has not taken.

I called and they said they would investigate, and did receive a call back saying if I pay the amount this month the debit will run from 1 Jan 2014, which makes no sense as the account was paid last month.

The call centre is not able to give accurate information to clients, and each time promises a query has been resolved and yet the problem persists.

Due to discovery's mistake I have paid penalty fees, which was never reversed, and shocked at the bad service I have received.

I would be extremely grateful if someone is able to look into the matter and kindly help me resolve it.

Regards
Martin Weye

Company: Discovery Card
Country: South Africa
City: Head Office

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