First National Bank
Poor delviery of services

Any one looking to switch banks should know that client services at FNB aren't so great.
Request investment accounts to be closed off online by the system in October, but the do not get closed instead are re-invested. Next i send an email to get help from the client services who promise that the request will be done on the 25.November.2013. This did not happen, A lot of empty promises from FNB on their side, the advertise in the media with stating they have great services that are easy to use and apply for online. Next i try to find a linked account on my profile, but it tells me to apply for it, when i apply it tells me the account already exist. Its been over a month and my investments are stuck and inaccessible. Instead of focusing on trying to get new clients by showing off other banks, FNB really needs to re-consider their focus on existing clients and keeping them

Company: First National Bank
Country: South Africa
City: Website and Bank

  <     >