Standard Bank
Beneficiary Payment History

I called the Prestige call centre to assist me with the above enquiry but was told that they could not do what I requested.

The call centre agent did not know the products, what was possible on internet banking, provided incorrect guidance, provided incorrect details. She was unprofessional and still could not resolve my request.

I then got hold of my Prestige banker Bonnie-Jean Bothma, who told me she could not help me either and that I should either email or contact the call centre, because they could help with this sort of request. I was very irritated when I heard this. What is this circular logic. Is Standard Bank crazy!

Now the enquiry which I detailed to both parties is possible on internet banking albeit at a high level and for only for a 12 month period. All I require is a more refined search over the entire payment history which I have for this beneficiary.

Since my email to the Prestige division it has been 3 days and no feedback. Clearly I am not a Prestige client and I should move over to another bank that will take care of my business better...

Company: Standard Bank
Country: South Africa
City: Northgate

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