Nedbank
Almost three weeks with a broken Geyse

Hi there,
I logged a fault about our geyser not working on the 14th Nov just after 8 am. A plumber was sent out to assess the geyser and they notified me and that the geyser was leaking and would have to be replaced. My husband and I want to change to a more energy efficient system (promoted by Nedbank) and change to Gas. That is where our problem appears to have started, I have had zero feedback from Nedbank about paying us out as they do not have any Gas installers on their list. I have phoned several times with everyone just passing the buck and I have emailed the quote to replace our current geyser with gas to two people, one who I was later told was on study leave, and the other one is a manager (apparently) and to my surprise still no call back. I know the major storms in JHB last week were hectic but this Wednesday will be three weeks since I logged my fault. Some feedback would be greatly appreciated. A settlement will be a bonus.

Company: Nedbank
Country: South Africa
City: Homeowners Insurance

  <     >