Absa
Slow response rectifying WU transaction

I made a Western Union transfer on 5/11/2013 via online banking. Realising the person was a, I immediately went to ABSA Woodlands to have them stop the transaction. No one knew what was going on or who to contact to stop the transaction from going through. As a result the money was withdrawn form a Western Union branch. I assumed the bank had stopped the transaction, yet by 14/11/2013 the money still wasn't in my account. I went to Woodlands branch and was informed that the transaction went through on 06/11/2013 after I explicitly ordered the transaction to be stopped. I've been struggling for nearly a month now to get my money refunded from ABSA (which they promised to do). The excuse is that an investigation is ongoing. The investigation is none of my concern, ABSA failed to execute a direct order timeously and caused me a loss of $800usd (approx R9000). If the staff at Woodlands wasn't so pathetic and better trained, this all would have been avoided. A month later I still haven't received anything but excuses. I am fed up with this poor service and I want my money back NOW!!! I'm done being patient and hearing excuses!

Company: Absa
Country: South Africa
City: Woodlands

  <     >