Absa
Disgusting service

I sent an email request to my 'financial advisor' to cancel my only policy in October, he didnt respond. To my surprise, got a transaction sms this morning and I'm still being charged.
I emailed Steven this morning, resending the 1st email request sent. He responded that I must detail which policy this is. As my FA he should be able to check and wouldve seen that I only have 1 policy.
Why does it take 2 emails for me to get something actioned? Also moving the blame or correspondense btwn him and his assistant doesnt help me.

This is the second incident with him where I am not happy with the service, which led to me wanting to cut the ties wih ABSA. Is this the type of service ABSA thinks I deserve as a paying client??

WOW. I'll be moving on, not impressed at all.

Company: Absa
Country: South Africa
City: Sandton

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