Capitec Bank
Bank unable to change the Debit order date!!!

I really give up on Capitec Bank!!!

Not too long ago I had a complaint around the bank ensuring they capture the incorrect dates for my monthly debit order which was eventually resolved after my complaining to Hello. Peter

I am now back to square one, experiencing the same issue where my debit oder is deducted earlier than my pay date and not only that but i also get debited on my other account as well so i end up with double debits!!!

After visiting the branch with my employment contract to prove my debit order date only to be told i need to contact customer services.

I contact customer services only to be told i need to go to the same branch that told me they can't do anything to help me.

I mean really now!!! DOES NO ONE KNOW HOW TO CHANGE A DEBIT ORDER DATE ON THEIR OWN SYSTEMS???

Are these people even interested in keeping clientele???

I have not seen such pathetic unprofessionalism from a banking institution!!!

Company: Capitec Bank
Country: South Africa
City: Randridge

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