First National Bank
FNB, HOW CAN WE INCONVENIENCE YOU?

It seems with this bank, you are just a number and nothing else. I logged a complaint a few months ago regarding a branch and to date I have not been provided with any assistance. So today I have an issue with my online banking and due to my previous branch experience, I opted to go the call centre route... BIG MISTAKE. Firstly the IVR tells me that I am going to be charged R52.50 for a fault that is not of my doing. Then I speak to an agent that tells me that their system cannot register the numbers I am punching in and that I should call from another phone, this after I had held on for 10 minutes already. I then speak to the "manager" Francois de Jager who tells me that "unfortunately" they cannot help me. Firstly, their website is giving me an error message that is incorrect, I have 9 OTP's to prove that. Secondly, why am I being charged for an error on THEIR system? Thirdly, why would I want to call back from another phone if all the phones at my company are exactly the same. I made a threat to leave FNB, a threat that has just changed into a promise. I am closing all my accounts. FNB, HOW CAN WE INCONVENIENCE YOU?

Company: First National Bank
Country: South Africa
City: CALL CENTRE

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