Virgin Insurance
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Very disappointed at the service level that i am currently experiencing from Virgin Money. Had an accident on 18th October 2013 and this was claimed on the 21 October. Received a call from the consultant and i was informed that i am paying less what i am expected to pay (not aware of this as this was supposed to be on the agreement - virgin mobile debits my account, their problem not mine). on top of that it took them 3 weeks for my claim to be approved after few follow ups. I then got an sms confirming that my car will be fixed by 06/01/2014. Still one had to complain to get the closer date. To- date my car is still not fixed. Sometimes its worth it for one to put him/her in the client's shoes. having no car for this period its a nightmare. my needs were not met or exceeded. Got a follow up call on Monday from Charne and after i explain my story she promised to call me back unfortunately i have not heard back from her. this is very disappointing i must admit
(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)

Company: Virgin Insurance
Country: South Africa
City: Johannesburg

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