Virgin Mobile South Africa
POOR SERVICE

This letter is to complain about service I recently received from a Virgin Mobile customer service representative's team leader named Kelebogile and Portia I called virgin mobile call centre on 10th December 2013 to report that my current sim card is damaged and was advised to purchase a new sim card and call again to do a sim swap and since then I have been struggling, my request was escalated however I had to follow now and again, Kelebogile and Portia promised to call me back to give an update and promise did materialize as usual and makes me angry is that I haven't been able to use my cell phone since I received it and after I had been calling virgin mobile and offer has been suggested for my inconvenience and I had to explain my problem to him several times because they did not seem to be listening and therefore asked me the same questions repeatedly., put me on hold for several minutes, and then returned to say he could not help me? Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, If I had a choice of cancelling this contra
(Supplier name changed from Virgin Money South Africa to Virgin Mobile South Africa by Hellopeter.com)

Company: Virgin Mobile South Africa
Country: South Africa
City: JOHANNESBURG

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