Virgin Insurance
Driving with cracked windscreen 2weeks after claim

On the 06 nov I called my insurance to process a claim for my cracked windscreen. They however use Windscreen direct to replace windscreens. The response was good after the claim was processed but it has been two weeks since then that I am driving with the cracked windscreen which is extremely bad right across the entire windscreen. I called Virgin again on 13 nov which windscreen direct responded after discussions with Virgin saying the have not received the windscreen from their suppliers and will call me when they receive it. This is ridiculous, I am driving around with a damaged windscreen which is not safe, secondly, I am paying my insurance to ensure my safety in such situations yet they never had the courtesy to call and check if I have received the service. I still need to pay windscreen direct R750 to replace the windscreen. I should have just did it myself and would be driving with a safe mind. I am extremely disappointed and this just goes to show that there is no insurance company that cares. Everything is about money and business. Terrible customer service.

Company: Virgin Insurance
Country: South Africa
City: Head Office

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