First National Bank
Rude, incompetent email support

I've been trying to settle a card chargeback that happened back in September (for over a month and a half now). I lodged the complaint on FNB online, they sent me an email address to respond to, I submitted the documents and then... nothing.

I replied again, asking for a status update last week and got a response asking for the date/details around the transaction. Fine, I sent them. All other replies from FNB were incoherent and unhelpful (and there was still a charge on my account which I didn't authorise)!

Verbatim from FNB:
"kindly be advised query id for credit card queries "

After emailing for a clarification, I got this unhelpful reply:

"it means that the query is not for the disputes dept but for the credit card dept
and that the query should be refered to them"

After politely asking for the "credit card dept" info, all I got (and no further response) was:

"please refer query to credit card dept not for debit card dept"

It's like I'm dealing with a local government office! Really unhappy that this is the way FNB's support has gone. And the charge has STILL not been reversed, meaning I paid for something I never authorised.

Company: First National Bank
Country: South Africa
City: Online

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