Absa
Dispute over a lousy R30 Outstanding Balance

A call centre consultant made an error for my monthly amounts which resulted in a R30 argumentative conversation with another consultant. Up to now, my accounts have been well paid but this is so frustrating, stressful and unhealthy and so unnecessary to dispute over a lousy R30 like the world is coming to an end. Surely, a dispute is not necessary but just a matter of advising a person as I had told the lady that I will make the payment., She was very rude that caused me to retaliate from the aggravation and hang up the phone without taking her name down. There should be courtesy when dealing with matters of this sort as customer retention is a valuable drawback for the company and a matter of R30 is just absurd.

Company: Absa
Country: South Africa
City: Homeloans

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