Nedbank
Poor Service - Limit Increase Request

On Monday morning (28th Oct) I phoned Nedbank card division to request a limit increase. I was told to email 3 months bank statements to their assessment department. I emailed the bank statements around lunchtime on Monday.

Yesterday I phoned to check the status of my request, and to tell them that I had emailed my statements through. I wanted to confirm that the statements had been received. I was told by the call center agent, that he had no way of checking if the statements were received, as they go through to a different department. He told me I just need to be patient.

Today I phoned again, only to be told that my request has been declined because they have not received my bank statements. SERIOUSLY NEDBANK!!!

If I phoned yesterday to notify you of the fact that I had emailed the documents, then don't you think it would be prudent to phone me first and get exact details regarding the email I sent containing said documents, so that you could track down the documents??? Instead of just declining me without even bothering to check what's happened to my documents? This service is shoddy, unprofessional and highly frustrating for your customers. GET YOUR ACT TOGETHER.

Company: Nedbank
Country: South Africa
City: Johannesburg

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