Standard Bank
Continued charges on dormant acct

5 years ago a CC was opened with 3 members. it was used for 2 months & never touched again. we specifically DID NOT want an overdraft facility. A change of address was given to Std Bank, but they only changed the physical not postal portion. No statements were received so account was pressumed closed. Fast forward to 9/2013, I asked if the account was closed whilst at an enquiry counter. turns out it was still open & there was an outstanding amount!! I requested a statement to find that a monthly service fee was being processed to the account, then an unpaid charge, both being reversed leaving a ZERO balance. These obviously went to a 'holding' account somewhere & now there was an amount owing. At NO time did Standard Bank attempt to make contact with any of the members by phone (or FICA info on record). I wrote a very nice letter explaining the situation. 1.5months passed before I was contacted to say they were not closing account until amount is paid (with additional fees now). We specifically DIDNT want an overdraft & in 5 years NO attempt to contact us. So Std Bank how does the CPA feel about you continuing to charge on dormant accts without making any effort to notify us?

Company: Standard Bank
Country: South Africa
City: Westville

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