First National Bank
Doesn't Call Back & Not Resolving Problem

We are being charging us over R2500 for an unsuccessful withdrawal in Morocco from March. We have disputed this 3 times, yet the result is always the same. The final dispute has escalated to Urzula who I was told is a Team Manager, but she has been even more frustrating. She never calls back when she says, or answer her emails. To top it off, even when I complain she doesn't apologise about it, she just says, 'hmmm, hmmm', yeah' as if she's not even listening.

I understand that on the VISA logs it says successful, BUT it was NOT! We have no receipts for it, only the other 4 withdrawals! We just want this to be resolved ASAP, it can't be that difficult! For a Bank this size, and a Motto like "How can we help you? " it feels like the people I've worked with do not live up to that at all, and such a small issue is seemingly 'impossible' to resolve.

It's been 8 months, I'm tired and just finished, please can someone with a "How can I help you" attitude please sort this out for me and give me some good news...

Company: First National Bank
Country: South Africa
City: Disputes Department

  <     >