Absa
Ad service &response i received from the managers

Im a very angry customer of Absa who received bad service and bad attitude from the Managers of the Vehicle Finance department who were supposed to sort out a querry for me but they did not solve it to my satisfaction because they were both not willing to speak to me over the phone and closed the query even though they were aware that im still not happy and they made it clear that they will not contact me further regarding this. im really not happy with the way Danie Diestzh and Russel Booysen handled my query and they dit not treat me like a customer and they did not follow any of the the following expects that is listed on their website regarding my query;
Should you have any comments, complaints or compliments regarding our service or our dispute resolution process, please let us know. This feedback helps us to learn and to improve our service.
What to expect:
o To have your concerns and complaints heard
o To be treated with dignity and respect
o To have your concerns and complaints treated with fairness
o To receive a quick and appropriate response to any complaints
o To have your concerns or complaints escalated where necessary
o To be thanked for raising your concern

Company: Absa
Country: South Africa
City: Vehicle finance department

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