First National Bank
SWITCH AND BE TRAPPED BY FNB!!!

We refer to your complaint logged with Celeste Mance at our Premier Suite. Our understanding of your complaint was that:
o You were unhappy with the service that you had received from FNB since opening your Platinum Cheque Account on the 23/05/2013
o This included delays in the processing of the following applications with FNB:
1. salary and debit order switching applications,
2. smart device application and activation of your Call C SIM card
3. credit card
We advise that this complaint has not been resolved to your satisfaction and has reached a deadlock status.
We are subjected to the Code of Banking Practice of South Africa and for unresolved disputes; we support resolution through the Ombudsman for Banking Services. We have provided their contact details and the application form required by the Office of the Ombudsman for Banking Services.
Physical Address:
P O Box 87056
Houghton
2041
Telephone number: 27 11 712-1800
Fax number: 27 11 483-3212
Sharecall number: 0860800900
E-mail Address: [Email Removed]
Website: [URL Removed]
We thank you for the opportunity to investigate this matter.
Yours sincerely,
Melanie Cloete
Premier Resolution Centre

Company: First National Bank
Country: South Africa
City: GAUTENG

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