Capitec Bank
Money gone and no response or electric token??

I purchased electricity with my Capitec mobile banking on the 21st of October in the evening for R60, this transaction said twice in a row that outstanding debit is R60. On a balance check I saw that R120 had been taken from my account but no electricity token was generated. I phoned the call centre and was informed that they could see no token number was generated but they cannot reverse the transaction as the admin people had left at 5 already and that they will send them a message to adress it in the morning.By the next afternoon we had still not heard anyting so phoned the client care call centre again they then said they were investigating the matter, after then visiting the branch in Somerset West I was told they are investigating the matter and someone will hopefully come back to me by the next day before 12, obviously no one has come back to me as of yet. This after I have spent nearly R60 airtime on calling the bank repeatedly but to no avail. I also sent a e-mail to client care on the 22nd and one of my call ref numbers are 10245008. I am currently -R120 airtime and still have no electricity!?!! Can someone please come back to me???

Company: Capitec Bank
Country: South Africa
City: Head office

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