Capitec Bank
ELECTRICITY

On Tuesday night I want to buy electricity from my mobile banking, Ii start the transaction and when I need to put in my meter NR, I saw that I've put the nr in wrong, so I cancelled and went back in it asked if I want to continue because it was interrupted so I press 1 to continue then the transaction just go off as I was busy putting in the nr so I think it was from their side and went back in and it asked again if I want to continue I press 1 again and continue, I then put in my meter nr and then it asked for you pin nr so I put in my pin nr and continue, then it said Internet banking temporary off line, but the next moment I received an SMS showing the money went off my account, but I never received an SMS with the token nr for the electricity, so I then phoned the call centre and the lady told me that I've make an mistake and that I will lose my money, I told her the money is already from my bank account which she can see but still refuse to send me the SMS with my token nr so up to date the problem is still not solved and they still sit with my money which is out my account.

Company: Capitec Bank
Country: South Africa
City: STELLENBOSCH

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