Absa
Months later and still no response

What has happened to ABSA's communication service? In May my savings account was unexpectedly suspended/frozen and when I went to the nearest branch to find out why, I was told that I was supposed to have received an sms informing me that my account wasn't FICA compliant anymore (apparently, my FICA documents "got lost" between branches). I never received the sms and I asked a few times for an explanation how this could happened - months later I still haven't received any correspondence from ABSA, apart from the standard email that they're too busy to answer emails. This is not how you treat your loyal customers. I don't receive this terrible service from other banks. Does ABSA take their customers serious or do you secretly want us to leave?

Company: Absa
Country: South Africa
City: Cape Town

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