First National Bank
JACK OF ALL TRADES MASTER OF NONE

I PURCHASED A CELLPHONE THROUGH FNB LAST YEAR, I REPORTED THE PHONE FAULTY TWICE WITHIN THE FIRST 7 DAYS AND WAS NOT ASSISTED. A WEEK LATER I TRIED AGAIN AND I WAS TOLD TO TAKE IT TO A CELL C STORE WHICH I DID. I WAS THEN REJECTED BY CELLC AND TOLD THEY HAVE NO PROOF OF PURCHASE FOR MY PHONE WHICH WAS TRUE. I THEN RECALLED FNB FOR FURTHER ASSISTANCE AND TILL THIS DAY I HAVE'NT HAD A RESPONSE. I HAVE LEFT COMPLAINTS ON THEIR ONLINE BANKING WEBSITE AND HAVE CALLED THEIR COMPLAINTS LINE TO NO RESPONSE. LAST WEEK I FINALLY CALLED AGAIN AS MY PHONE HAD BECOME FAR WORSE ONLY THEN 7 MONTHS LATER WAS THE SENIOR CONSULTANT THEN ABLE TO TELL ME THE CORRECT PROCEDURE TO FOLLOW, WHICH IS TOO LITTLE TOO LATE. I REOPENED MY COMPLAINTS LOGGED AS THEY HAD BEEN CLOSED WITHOUT RESOLUTION. THIS WAS A WEEK AGO AND I STILL HAVENT RECEIVED A RESPONSE. I AM ABSOLUTELY APPALLED BY FNB'S LEVEL OF SERVICE IN THIS REGARD. THEY SHOULDNT HAVE OFFERED A PRODUCT IF THEY CANT MAINTAIN INDUSTRY STANDARD OR ASSIST THEIR CLIENTS WHEN EXPERIENCING PROBLEMS. I AM NOW WITHOUT A PHONE FOR THE NEXT 21 DAYS

Company: First National Bank
Country: South Africa
City: REMOTE

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