First National Bank
Refuse to deliver evidence on bogus allegations

7 months after opening a business account at FNB, I was refused a business loan for no apparent reason. After many frustrating phone calls to many different bank departments, I was informed that I had outstanding funds on a credit card dating back 15 years. I requested proof that I owned a FNB credit card and was informed that the outstanding funds were written off, as there is no paper trail of such an account. I again applied for a business loan, only to be informed that I was listed as a high risk customer, this time due to outstanding funds on a former business account. I again requested proof of any such allegation, but only received the bank`s undertaking that someone will "get back to me". I requested a case number for my complaint, in order to refer same to the banking ombudsman. I was again assured that someone would get back to me with all relevant proof of my former account activities. After continuous follow-ups, I was eventually presented with a case number, but still no proof of any kind, regardless of on-going requests from myself. FNB goes to a lot of trouble with advertising to gain new customers, but has no regard for existing loyal clients.

Company: First National Bank
Country: South Africa
City: Killarney, Johannesburg

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