Old Mutual
Bad service from Old Mutual

I was admitted at the hospital for an operation on 13th August and there was some outstanding balances that I myself have to pay. Because I have a "HOSPITAL PLAN" I thought I will pay the bills with the money I am going to receive after I claimed from the plan. I went to the office and put my claim in round about 2 weeks after my operation. I received an email on the 8th of September to say that I do not qualify to claim from the hospital plan as I was only 3 days in hospital. I phoned the call centre, they informed me that I was supposed to be more than than 3 days in hospital to claim from the plan. I can not understand that he can not explain to me clearly as I was never admitted at the hospital for more than 3days and the policy paid out for the 3 times that I gave birth and stay in hospital for 3days. I think of just cancelling this policy.
I know its already late and they will tell me that they cannot process my complain anymore but I just want to warn people to read their plan information thoroughly because I was not informed by this from my broker.
I think people must read Old Mutual policies very carefully as they are not to be trusted and their brokers.

Company: Old Mutual
Country: South Africa
City: Head Office

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