First National Bank
Unusable card delivered, no response to email

I had a new credit card delivered almost a week ago, for which I was charged a fee. The card that was delivered was un-activateable, because the strip to peel off to reveal the secret activation code was defective and it was impossible to ever get that code.

I sent an email to FNB support earlier this week. Alas, in my experience, their 24 hour support promise will be lucky to elicit a response in sooner than a week. I have now waited going on my 4th day. My "Shared Services Enquiry" reference number is 7LH6QJNJ.

Had I gone into a branch I would have had a working credit card more than a week ago. I want FNB to (1) refund me the fee I paid to have my card delivered, and (2) send a replacement card.

I wish I could simply contact my bank about this issue but the only time they ever reply is when I complain on this public forum. It is disappointing.

Company: First National Bank
Country: South Africa
City: Cape Town

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