Outsurance
Quick to take my money, not so quick to delive

Insured my car one week ago on Thursday. They told me they will deduct money that night, and they did. I received 5 emails from them, that day. They said I must get my car evaluated by one of their evaluation centers before my insurance will be activated. I asked them to send me a list of centers so I know where to go. I got nothing. I now RUN after the company that I am paying and called customer care on Tuesday asking for a list of evaluation centers, AGAIN. THEY HAVE A RECORDING OF THIS CALL. It is now Thursday, one entire week after signing up with them and one entire week since they took my money. I am driving my vehicle around not knowing if it is insured or not. I will call them today to cancel my policy, if this is how efficient they are before the policy even begins, how efficient will they be if I ever have a claim? This company is EXTREMELY EFFICIENT in taking money, but after that they don't really care do they?

Company: Outsurance
Country: South Africa
City: Head office

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