First National Bank
Noncendo should be fired ASAP

Noncendo from FNB Canal Walk should be fired. She has obviously reached a point where she is apathetic about the job and just doing it for a paycheck.

I enquired about paypal topup with FNB. She rudely told me to go to Absa. I returned from Absa as the information she gave me was false.

While waiting to be helped again, i noticed her interaction with an old white gentleman, who was clearly frustrated with her service. A young black man followed and he was also frustrated.

I proceeded to be helped by a trainee Zubair. He was helpful and also directed me to the in store helpline where a paypal consultant assisted me with all my enquiries.

I have a net worth of just under R9 million which is not Bill Gates money but still a decent chump of change for a 29 year old. Maybe because i don't look the part i got treated like. But that cannot be the case as she was rude to two other customers.

Noncendo should be fired ASAP. Zubair should get a raise ASAP. She is hurting the brand. Millions spent on ads is being wasted if customer facing employees are this bad.

I have never banked with FNB. I think i will just go to a different branch or ask to deal with someone else.

Company: First National Bank
Country: South Africa
City: Canal Walk

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