Outsurance
Unwilling to check incorrect retail value

The insurer is unwilling to check the incorrect retail value of my car with the dealer.

The insured value decreased by R100 000 in a 3 month period. Almost 50% decrease. I have confirmed with the dealer that the retail value the insurer have on record is incorrect. It is also common sense that the retail value of a car cannot decrease from R232 000 to R136 000 in a 4 month period.

The insurer refuses to adjust.

My monthly premium was not adjusted. The original premium was calculated on an insured amount of R232 000.

I was not informed of any changes.

Company: Outsurance
Country: South Africa
City: Cape Town

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