Absa
Change of debit order without permission

ASBA smses me to say I must provide proof of insurance on my car 18 Sept 2013 or they will debit an additional R1061.66 on my account. I email and fax through the proof on my insurance on the 18th September. They still proceeded to debit my account with the additional funds. What's the point - they insist, you comply and they do as they please anyway. Truly a shocking customer experience - although I've not come to expect anything better from ABSA. money from my account!!! And I must phone them to get my money back - not even a courteousy call from them to apologise and rectify THIER mistake

Company: Absa
Country: South Africa
City: South Africa

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