Absa
Bad, bad service... as usual

My bond repayment is scheduled to go off by debit order on the 5th every month. September did not go off and ABSA contacted me to let me know they had a system error so the debit order was processed on the 10th instead. In true ABSA fashion, the same debit order was processed again on the 20th. According to ABSA I am related to the Oppenheimers and have no problem with donating an additional R7500 on any day of the month. I have been struggling since last week Wednesday to get my money back. In the meantime, my regular debit orders went off yesterday and I did not have sufficient funds and my cheque account went into overdraft resulting in additional banking fees. I had to make phone call upon phone call for the last week to get this sorted out, I still not have my money back! I am fed up with this bank, ABSA must be the most pathetic and most arrogant banking institution in SA.

Company: Absa
Country: South Africa
City: Home Loans

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