Quicksure
QUICKSURE DOES IT AGAIN

On 6 July we were involved in a motor vehicle accident. The person who caused the accident admitted liability and provided her insurance details, etc.
Subsequent to numerous follow up's, we were informed by Quicksure that they were repairing the vehicle with second hand parts. This would have rendered our vehicle warranty null and void. The scenario continued for weeks until it was finally agreed that the vehicle would be written off. During this time, I was left without a vehicle and was given no feedback.
A settlement offer was sent to me on 8 August, without an explanation of the amounts that were deducted for old damages. There were NO old damage to the vehicle and despite requesting proof from Quicksure that they had this noted on their inspection, nothing was received. Furthermore, basic excess and additional excess were deducted from the settlement amount without any explanation that these amounts were meant to be recovered from the guilty party who admitted full liability for the accident. A copy of the police report was obtained where she admitted to this in writing and under oath. No excess has been paid back to me as yet and I want this resolved immediately.

Company: Quicksure
Country: South Africa
City: Brakpan

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