First For Women Insurance
Lack of empathy and customer service

I had an accident on 20 September 2013, registered a claim with Pamela from First For Women on 21 September and she could not give a rats shoe if I were alive, dead or even if I had survived the accident. She was abrupt on the phone, rude and just robotic while registering my claim. To make matters worse, I made a follow up call on 23 Sep and spoke to Kelwin (you could swear that he & Pamela were trained by the same person). He could not give 2cents of how I was felling or what it is that I needed at that point. Now I receive a call from Pamela telling me that she is in the process of finalising a claim that she has not been given the right to do. When we last spoke to I asked for the assessor to contact me, which to this day has not happened. Obviously my car is still parked at SMD and Pamela is adamant that none of the other people who have assisted me are following procedure. I complained about Kelwin on Twitter and to this day have not received any feedback. Now First For Women tell me, is this the type of service that you advocate to your members in your marketing material and adverts? I wait with baited breath to hear from you, If I will at all (very sceptical at this poi

Company: First For Women Insurance
Country: South Africa
City: Claims Department

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