MiWay
Consultant writing nasty e-mails to customers

I have a claim with MiWay that has been pending since May 2013. I have been very patient writing follow up e-mails to the person dealing with this claim. This morning I received a very unoleasant response from her and I am not happy with the level of service ffrom her. The e-mail she sent me reads:
Hi,

Please note that I have explained the recovery procedure to you. I am not holding up this matter in any way.
A recovery is a legal matter and we are dependent on the other party co-operating with us and making us a reasonable settlement offer. There is not time frame for the matter. Also it is not possible for me to give an update every week.
The offer that was received was not accepted by management and we have sent an argument to the other insurer for a better offer.

Attached recovery explanation for your ease.
And she attached a document. Can someone explain to me is this the way MiWay treats their customer who pay monthly premiums to them??? I am not happy, is this the way you appreciate the,?

Company: MiWay
Country: South Africa
City: HEAD OFFICE

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