Wesbank
Inept banking staff and service

I made a bulk payment into my account (to reduce my monthly car repayments).
I phoned Wesbank to confirm my account would be reduced with the amount taken into account.
I paid on the 17th September a lump sum of R45, 000.
i was advised my payments would be reduced.

I then called the centre this morning to find out the new payments. The person who took my call was rude, confrontational and basically called me a (not outright, but the intimation was there); saying I called on the 17th but when payment received on the 18th I never followed up further.

So now the monthly instalment will still be the same; because they did not update their records and my account. I ended up shouting in return advising i was the customer and how dare I be spoken to in such a way. I was merely talked over (again).

Unacceptable operator behaviour and bad account management!

Company: Wesbank
Country: South Africa
City: Fairlands

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