Standard Bank
FROZEN ACCOUNT. NO COMMUNICATION

I am disappointed with the lack of communication by Standard Bank.

My name is Travelyn Swartz. I have had an account with Stand bank for the last 8 years but my account was abruptly frozen on Saturday for not having a proof of residence.

No communique was sent to me asking me to provide this and nothing was said about any account being frozen.

You can imagine the embarrassment I experienced when I couldn't pay for petrol on saturday.

I might not earn much in many people's standards but I am still a client and entitled to good service.
I went to the Sandton branch today (23.09.2013) and was told that for me to access my money I need to provide the proof of residence which I didn't have with me because I knew nothing about this FICA requirement on my account.

I have lodged a formal complaint and will lodge one with the banking ombudsman should the feedback I receive from the bank not be satisfactory.

I refuse pay you anything for the returned debit orders nor will I pay any service charges for transferring my money or closing the account.

the bank must compensatte me for petrol costs, interests and fines incurred, stress, telephone ans data costs.

Company: Standard Bank
Country: South Africa
City: Johannesburg

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