Standard Bank
Automated messaging

A telephone call was received at my home (19 Sep - at about 3:30pm), which my wife answered, advising that my account was overdrawn (which it was not). A number was left, which I had to call. I called the number and was advised that my account was in fact not overdrawn. My issues are the following:
How can an automated message of this nature be made? If anyone else answers the phone, confidential information will be given to an unauthorised person.
Secondly, when I called in, I was advised that my account was not overdrawn, so who exactly issued the instruction to call me and advise me that my account was overdrawn.
Thirdly, when I called the number to query the matter, I was given the run-around, and the questions above could not be answered, and eventually, the call was just lost.

Company: Standard Bank
Country: South Africa
City: South Africa

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