Absa
Being Retrenched and just spent 20 minutes on hold

I am in the process of being retrenched and just spent 20 minutes on hold in the Credit Life Department, on my cell phone!!! Is it not understood that I will be unemployed soon and therefore cannot afford a 20 minute hold!!!

To add insult to injury, the call gets cut, as I am moving to the front of the never-ending call queue!!

I then call again and are connected in about two minutes! Working in the call centre industry, I can only assume that my first call was passed around by agents who did not really feeling like doing their jobs on a Wednesday afternoon.

I get through, and guess what, the agents places me on hold, as soon as I give my name and id number!! She comes back 5 minutes later and want to do data protection questions!!! What did she do in the minutes while I was on hold!! No apology, no answer to what she was doing? Let's just move right along, and get this call over with!!
Well done on all accounts ABSA!!

Company: Absa
Country: South Africa
City: Credit Life Department

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