Capitec Bank
2 Hours to get my lost dt card replaced by branch

It took the consultant and supervisor in charge at the bank 2 HOURS to get my debit card replaced. This was a combination of insufficient training (it was her 1st day), terrible assistance from the Capitec call centre as well as the manager in charge. Trying the 4th card (hopefully at their own cost), the supervisor managed to get the system to accept the new card (after another 30 minutes of struggling). All I got was an apology saying the consultant was new... this after 2 hours!!! I actually don't blame the lady who was new but the supervisor as I've been there for more than an hour and 30 minutes after she took over. Totally unacceptable, I've never had any bad service from Capitec but now I'm seriously considering moving to FNB.

Company: Capitec Bank
Country: South Africa
City: Northgate

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