Outsurance
Utterly Confused

Long story short - Been a loyal client for a very long time and needed to submit a claim after many years. Outsurance damage assessment to the vehicle (although merely cosmetic damage) was slightly BELOW 60% of the insured value... vehicle deemed to be uneconomical to repair (although they tried to explain the mystery formula they used to get to this deduction, I am still slightly in the dark, as no facts were supplied - only vague theories - but I am semi OK with that, as they offered me some cash to have the vehicle repaired myself).

The cash offer I received from them to have the vehicle repaired myself caused my major confusion, so here goes:
Outsurance assessed repair cost = X (consisting of Y my access amount) and because of some rocket science formula, it is deduced that the vehicle is beyond economical repair. The amount they are willing to pay me to have it fixed myself is (yep, you got it!!!) exactly the same amount as what the damage was assessed to be... Y (X - my access).

So the only difference is not an economical nature, it is merely the responsibilty shift of the vehicle repairs, from them to me - nice one Outsurance.

Yep, I am confused as!

Company: Outsurance
Country: South Africa
City: Centurion

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