First National Bank
NOT KEEPING TO THEIR PROMISE

MOVD TO FNB ABOUT 2MONTHS AGO AND ADVERTS STATED OPEN A GOLD CHEQUE ACC YOU RECEIVE A SMARTPHONE. ON MY APPLICATION WAS TOLD BY LAILA IT WITH ONLY HAPEN IF I LET THE BANK MOVE MY DEBIT ORDERS, I THEN DID THAT. THEN I TRIED APPLY FOR DEVICE WAS TOLD BY GAVIN RAULLA I CANT COZ I HAVE TO WAIT FOR MY SALARY TO COME IN MY ACCOUNT, WHICH I DID. THEN I WAS TOLD I MUST SMS MY BRANCH, ID NO AND CELL PHONE TO SOME 32... NUMBER, I DID AND A CONSULTED BY THE NAME OF BUSI MTUNGWA CALLED ME AND WE DID AN APPICATION OVER THE PHONE AND SHE INFOREMD ME I DO QUALIFY AND ASKED ME WHAT PHONE I WANT AND ALL THE TERMS AND CONDITIONS AND A COURIER COMPANY WILL CALL ME TO INFORM ME ABOUT DELIVERY OF THE PHONE WITHIN A WEEK. 2 WEEKS WENT BY I SEND A COMPLAINT THRU TO FNB AND A GENTLEMAN CALLED DERCLIN PRETORIUS CALLED ME AND INFORMED THAT BUSI WRONGFULLY INFORMED ME I CAN ONLY APPLY ONCE MY SEPT SALARY HAS GONE THRU. I THEN LOST IT WITH HIM AND TOLD HIM M TIRED OF THIS PILLAR TO POST AND I DEMAND MY PHONE. HE PROMISED TO SPEED UP THE PROCESS TO THE 6THSEPT&ESCALATE IT THE SUPERVISIOR FIONA SAMASUNDRAN. HE GAVE ME BOTH HIS NO.&FIONA'S WHICH THEY NEVER ANSWER AND HIS INCORECT EMAIL ADD. STL NO PHONE&COMMS

Company: First National Bank
Country: South Africa
City: SMART DEVICE

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