Outsurance
Increase premium because you claim a windscreen

I bought my car in March 2012 and insured it with OUTSURANCE. My premium was R704 . In November on my way home between Stormvoel and Zambesi where they work a stone cracked my windscreen. I claimed a windscreen and said I know I am starting over for my Outbonus. I had a R900 excess and paid it. Today I get and e-mail saying my premium are going up to R899. If I look at the average quote on Hippo is is R530 for my car. So R369 more. I phone them and speak to Jessica King. I ask why my premium is so high if other insurance companies for the same car is so much less. She said it is because I claimed. I said but I paid my excess and start over with outbonus. She said I must try later again for lower premium. I say how long, she says 6 months to 1 year. I think that is ridiculous because then I can just leave insurance and buy the windscreen. I have been with SANTAM for years and they never did this.

Company: Outsurance
Country: South Africa
City: Centurion

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