Absa
Bad Service and attitude of call centre agent

I closed my Credit card account - one and half months ago. Today, 05/09/2013 I receive the bank statement reflecting a balance of R45.39 (breakdown - Opening balance R3.93, Credit life premium R0.01, sms fee R0.50, monthly service fee R19.00 and internet fee R21.95). I just called their call centre on (012) 317 000 and spoken to a lady by the name of Charnaley enquiring why I received the statement with an outstanding balance. Charnaley tells me that my account is not close and I will have to SETTLE THE OUTSTANDING AMOUNT FIRST BEFORE SHE CAN CLOSE THIS ACCOUNT FOR ME!! Really, ABSA. Why should I pay for inefficiency of your staff one and half months ago or system??? Now passing the buck, when I question Charnaley why the account is not closed, she told me that I must go back to the bank where I closed the account and speak to the PERSON WHO CLOSE MY ACCOUNT. The question is: Is ABSA not using the say comuputer system? This is precisely why I closed this account because I was starting to have unindated problems with ABSA. I think my next account to close or move is my homeloan from ABSA because I will wake up one day I found my house being in auction without being aware! 1

Company: Absa
Country: South Africa
City: Call centre

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